Privacy Policy | It's In The Details

1. Introduction

At It's In The Details Ltd ("we", "our" or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, submit a form, or use our accounting and business support services.

2. Information we collect

We collect personal information you choose to give us when you ask about us or our services. What we collect depends on how you contact us, and may include:

Contact information: name, email address and phone number.
Business details: business type, annual revenue, current accountant status and your main business challenges (usually through our qualification form).
Communication records: records of our correspondence when you contact us by email or through a form.

3. How we use your information

We use the information we collect for these purposes:

To provide, deliver and manage our accounting and tax compliance services.
To respond to your enquiries, schedule consultations and offer ongoing support.
To assess, through the qualification process, whether our services suit your business.
To improve our website, services and client experience.
To send administrative information, such as changes to our terms, conditions and policies.

4. Storage and security

We use appropriate technical and organisational measures to protect the personal information we hold. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security, but we keep our practices up to date with industry standards.

5. Your rights

Under New Zealand's Privacy Act 2020 you can ask to access the personal information we hold about you and to have it corrected. You can also ask us to delete your information or restrict how we use it, subject to our legal record-keeping obligations. To do any of these, contact us using the details below.

6. Cookies and tracking

Our website may use cookies and similar technologies to understand how the site is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses them.

7. Third-party services

When you send a form on this website, your submission is stored on our website host's secure server and emailed to us. We only share information with third parties where it is needed to deliver our services and keep our systems working properly.

8. Contact

If you have questions about this Privacy Policy, your rights or our privacy practices, contact us:

It's In The Details Ltd
Marewa, Napier, New Zealand
Email: admin@itsinthedetails.co.nz